** FREE SHIPPING ON ORDERS OVER $75 | WORLDWIDE SHIPPING || * DELAYS IN DELIVERY CAN HAPPEN * CHRISTMAS DELIVERY CUT OFF DATES: INTERSTATE 10TH DEC, INTERNATIONAL 3RD DEC * HAPPY ELFIN' PAWLIDAYS!!

FAQ

How do I clean my items?

We recommend gently hand washing our dog danas and scrunchies. 

Do you ship internationally?

Yes, we ship internationally. Note that with COVID19 restrictions in place, shipping times can be significantly delayed.

Can I cancel or change my order after it's been placed?

Please notify us within 24 hours by sending an email to info@nalzo.com.au. We will do our best to cancel your order and issue you with a refund. 

Please note that we strictly do not offer refunds once your order been shipped.

Does my order have delivery tracking?

Yes. Depending on your shipping method, you will either receive product tracking code through Sendle or Australia Post.

Is each item really handmade?

Yes! Every personalised bandana and scrunchie is personally hand-made by Alice Nguyen in Sydney. We take our time to delicately craft products that our customers and their furbabies can wear with confidence.

Where are you located?

We are based in Sydney, Australia. All items are handmade and shipping right here in Sydney! :)

Who is behind NALZO?

NALZO was founded by Alice Nguyen. Alice, along with her Cavoodle, Nala, are on a mission to create meaningful products that bring joy to Australians and their furry friends.

I have a question, who can I contact?

Please contact us at info@nalzo.com.au, and we'll do our best to respond to you asap!