HELLO GORGEOUS PUPPER! SENDING LOVE YOUR WAY XOX || $2 FROM EVERY ORDER WILL BE DONATED || FREE SHIPPING FOR ALL ORDERS $100 OR OVER! **

FAQ

How do I clean my accessories?

We recommend hand wash or spot wipe all our accessories. We do not recommend machine wash or tumble dry.

Accessories are recommended hang to dry.

Do you ship internationally?

Yes, we ship internationally. Note that with COVID19 restrictions in place, shipping times can be significantly delayed.

Can I cancel or change my order after it's been placed?

Please notify us within 24 hours by sending an email to info@nalzo.com.au. We will do our best to cancel your order and issue you with a refund. 

Please note that we strictly do not offer refunds once your order been shipped.

Does my order have delivery tracking?

Yes. Depending on your shipping method, you will either receive product tracking code through Sendle or Australia Post.

Is each item really handmade?

Yes! Every personalised bandana, hair bow and scrunchie is personally hand-made by Alice Nguyen in Sydney. We take our time to delicately craft products that our customers and their furbabies can wear with confidence. 

All our other products are uniquely designed and hand-drawn by Alice Nguyen. This allows our products to be unique and stylish for your furbabies to show it off on the streets.

Where are you located?

We are based in Sydney, Australia. All items are handmade and shipping right here in Sydney! :)

Who is behind NALZO?

NALZO was founded by Alice Nguyen. Alice, along with her 2 Cavoodles, Nala and Maisie are on a mission to create a one stop shop for pet owners and their furbabies. We allow you and your furbaby to build a special bond, connection and confidence through wearing our unique accessories.

$2 from every order will be donated to BARC 4 Bali DogsBARC is a registered Australian/Indonesian not-for-profit animal organisation. BARC is a no-kill shelter providing vaccination, sterilization and other necessary medical assistance to all rescued animals in Bali. They operate a street sterilization program to help stop the relentless flow of unwanted puppies. Additionally, they conduct education programs in the Balinese community.

I have a question, who can I contact?

Please contact us at info@nalzo.com.au, and we'll do our best to respond to you asap!