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Returns & Exchanges

Returns & Exchanges

Unfortunately, we are unable to accept returns or exchanges due to a change of mind. We encourage all customers to please choose wisely before making a purchase.

If you have any questions regarding any products, please reach out to us at info@nalzo.com.au, we’re happy to answer any of your questions!

Damaged Items

If you have received an item that has arrived damaged, please contact us within 48 hours of receiving the item to submit a damaged to goods claim. Please attach photo evidence of the shipping package and damaged item/s.

We handle all claims on a case-to-case basis and insufficient evidence may result in your claim being rejected. If your claim is successful, we will immediately notify you and confirm shipment of an identical product to your shipping address. 

Please send all damaged item claims to info@nalzo.com.au, with the subject titled ‘Damaged Item - *Product Order Number*’.

Should the item be out of stock, we will issue a full refund upon receiving the faulty item back. The customer is responsible processing the shipping fee.

Incorrect Item 

In a rare case in which you have received an item that you did not order, we do sincerely apologise. Please email us at info@nalzo.com.au so we can resolve this for you.