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This Returns and Exchanges Policy (Returns and Exchanges Policy) applies to all purchases made through NALZO The Label (www.nalzo.com.au).
This Returns and Exchanges Policy is incorporated by reference into our Terms and Conditions (Terms) and any capitalised terms not defined in this Returns and Exchanges Policy are defined in the Terms.
You agree to comply with all Terms when accessing or using our Services, including this Returns and Exchanges Policy.
We know returning an item can be disappointing so we've made the process as easy as possible. If you have changed your mind about an item, we may offer a store credit, provided that:
the request is made by emailing firstname.lastname@example.org
Returns and exchanges will not be provided on the following types of merchandise, due to hygienic and custom made reasons, we do not accept returns for:
NALZO The Label is unable to take responsibility for sizing issues for all handmade accessory items. Please carefully read the sizing guide for each specific product before placing your order. If in doubt, please email us with your dog's neck and chest measurements before purchasing.
If an item is to be returned, the return shipping cost will be at the customer’s expense.The cost of shipping is at the buyers expense. Customers returning items will be 100% store credit (We do not offer refunds unless faulty/defective). Merchandise must be returned within the 14 day of the order delivery date and meets all other returns criteria.
If an item is found to be defective or faulty, you will be required to email us at email@example.com. In order to assist us in facilitating the returns process, you may be required to upload clear images of the damage, defect or fault for us to assess. Upon the initial preliminary assessment we may request that you provide further information in order to process your claim.
If the product is confirmed to have a defect, we will provide you with a replacement, or a refund on the faulty item (at your election). We will require that you return the defective or faulty item to NALZO by post at our expense and we will contact you to provide further information regarding this process. In some circumstances, you may be instructed to dispose of the defective or faulty item in which case we will provide you with instructions to do so.
Please note that we may not be able to offer a replacement or exchange on some products if there is no longer stock available.
This Policy may be amended from time to time by us, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check our current Terms and Conditions, before making any purchase. Our agents, employees and third parties do not have authority to amend this Policy or our Terms and Conditions.
If you have any enquiries regarding your return or our Returns and Exchanges Policy, please contact us. If there are any further issues, you may contact us through email at firstname.lastname@example.org.