Shipping & Delivery

Delivery Times

Our delivery times are an estimate only and are not a guarantee. All delivery times are estimated in business days and does not include weekends and public holidays.

Once your ordered items arrive in the hands of our shipping provider, the arrival times thereafter are out of our control and are entirely in the hands of the shipping provider.

NALZO is not responsible for: 

• Mistakes made by Sendle or Australian Post
• Wrong shipping address provided by customers
• Damage to order by postal service
• Stolen packages after delivery has been made (we strongly do not recommend selecting for your order to be left ‘at the door’). 

If you have any questions about delivery times or shipping, please contact us us at info@nalzo.com.au. 

Order Details & Confirmation

Items are shipped after processing three to four business using Sendle or Australia Post. In addition to your order confirmation email, we will also send you a shipping confirmation email once your order has been shipped.

Australian orders

NALZO uses Sendle for standard shipping and Australian Post for express shipments. We ship all orders from Sydney. All orders will be provided a shipping tracking code which you can use to track your order here: https://try.sendle.com/en-au/tracking. 

Sendle delivery times ($10.00): 

• Sydney: 2-6 business days
• Melbourne: 2-6 business days
• Brisbane: 2-6 business days
• Adelaide: 3-7 business days
• Hobart: 4-9 business days
• Perth: 6-10 business days 

Australian Post Express delivery time: 1-2 business days ($15.00)

Important: Australian Post have made it known that they are experiencing  shipping delays across the country. You can find more information here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic

For all urgent orders via Australia Post, please input your delivery details to receive a shipping ETA here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Australian Dollar (AUD) 

All product prices indicated, and payments made through our online store are in AUD.